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TICKET RULES

Intercape offers 3 different ticket classes: SAVER, FLEXI, and FULL FLEXI. SAVER tickets offer the best fares, however have limited availability and are more restrictive when it come to cancelling or changing a booking. Book early to take advantage of SAVER fares. FLEXI and FULL FLEXI tickets offer more flexibility, but are more expensive than SAVER tickets.

The table below provides a quick summary of the differences between the different ticket classes. See the complete Terms and Conditions for the various rules and constraints applicable to the different ticket classes.

Important:

No change or refund is possible within 15 minutes of the scheduled departure time, or after departure time, and such tickets, if unused, are subject to cancellation with a 100% cancellation fee.

Ticket Class Cancellations Ticket Change / Rebooking Discounts Available? Reserved Seating?
SAVER Up to 48 hours before departure: refund with 25% fee Up to 15 mins before departure: change with 25% fee and difference in price  (if applicable) No No
FLEXI Up to 24 hours before departure: refund with 15% fee Up to 15 mins before departure: change with 15% fee and difference in price  (if applicable) Yes Yes – on certain routes only
FULL FLEXI Up to 12 hours before departure: refund with 10% fee Up to 15 mins before departure: change with 10% fee and difference in price  (if applicable) Yes Yes – on certain routes only

To cancel or change a ticket, please notify the nearest Intercape office, or the agent where the ticket was purchased, or call +27 (0)21 380 4400.