Loyalty Program
Terms & Conditions
INTERCAPE FERREIRA MAINLINER (PTY) LTD PASSENGER LOYALTY PROGRAM: TERMS AND CONDITIONS
Welcome to the Intercape Ferreira Mainliner (Pty) Ltd (Intercape) Loyalty Program!
We’re excited to reward you for your continued support. By participating in this Loyalty Program, you agree to the following terms and conditions. These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008 (CPA) and the Protection of Personal Information Act, 2013 (POPIA).
1.1. Earn Rate:
Members earn Loyalty Points equivalent to 5% of the Qualifying Purchase Value.
1.2. Qualifying Purchase Value:
The final amount paid for an Intercape ticket/s, after all applicable discounts, promotions, and redeemed Loyalty Points have been applied. It excludes taxes or third-party fees not retained by Intercape.
| Example | Ticket Price | Discount / Points Used | Qualifying Purchase Value | Points Earned |
|---|---|---|---|---|
| Example 1: Standard Ticket with Discount | R 1,000.00 | Discount (10%): R 100.00 | R 900.00 | 45 Loyalty Points |
| Example 2: Partial Payment with Points | R 500.00 | 100 points (R 100.00) | R 400.00 | 20 Loyalty Points |
| Example 3: Full Payment with Points | R 500.00 | 500 points (R 500.00) | R 0.00 | 0 Loyalty Points |
1.3. Vouchers:
Points are earned when using paid-for vouchers, such as refund or change vouchers from prior cash payments. Marketing vouchers, such as those received from giveaways, do not generate points as no cash payment was received from the client by Intercape for those vouchers.
1.4. How to Earn Points:
To earn points, customers must be identified at the time of purchase by:
1.4.1. Logging into their loyalty account on the Website or Mobile App; or
1.4.2. Providing loyalty account details to an Intercape staff member in person at an Intercape office, or via our Contact Centre.
1.4.3. Points can only be earned on tickets bought through Intercape Mobile App, Intercape Website, Intercape Office(s) or via Intercape’s Contact Centre based on conditions 1.4.1 and 1.4.2
1.5. Point Allocation:
Points are credited to the account of the purchaser, not the passengers, unless they are the same person.
2. REDEEMING LOYALTY POINTS
2.1. Redemption Value:
Each Loyalty Point = R 1.00.
2.2. Redemption Process:
Points may be used as payment for ticket purchases on the Intercape Website and Mobile App only.
2.3. Redemption Rules:
2.3.1. Points accrue in decimals (up to two decimal places) but are redeemable only in whole numbers.
2.3.2. Tickets purchased entirely with points have a Qualifying Purchase Value of zero and earn no new points.
2.3.3. Redemption may be limited by availability or minimum purchase amounts, which will be disclosed upfront.
3. POINT STATUS AND EXPIRY
3.1. Point Status:
3.1.1. Upcoming Points: Earned but pending, based on future travel
3.1.2. Available Points: Become redeemable 24 hours after scheduled departure, to accommodate cancellations or changes.
3.2. Point Expiry:
Available Points are valid for 12 months from the date they become Available. You will be notified at least 30 days before expiry via email or SMS (if contact details are on file). Expired points are removed automatically.
3.3. Redemption Order (FIFO):
Points are redeemed on a first-in, first-out basis to maximise usage before expiry
4. GENERAL LOYALTY PROGRAM RULES & CONDITIONS
4.1. Program Launch:
Points cannot be claimed for:
4.2.1. Purchases before the launch/begin date;
4.2.2. Transactions not linked to a loyalty account at the time of purchase. In cases of a verifiable system or agent error, points may be allocated at the sole discretion of Intercape upon provision of a valid proof of purchase.
4.3. Non-Transferability:
Points are personal and cannot be transferred, sold, or shared between accounts.
4.4. No Cash Value:
Points hold no cash value and may not be exchanged for cash.
4.5. Program Modification or Termination:
Intercape reserves the right to modify or terminate the Loyalty Program at any time.
4.5.1. Minimum of 20 business days’ notice will be provided via our website, email, SMS, or other reasonable means.
4.5.2. In the event of termination, you will have 3 months to redeem any unexpired Available Points.
4.6. Fraud & Abuse:
Accounts/persons found to be engaged in fraud, abuse, or program manipulation may be suspended or terminated. Any action taken will comply with the CPA and will not be arbitrary or unfair. You will be given written reasons if your account is terminated.
4.7. Acceptance of Terms:
By joining or continuing to use the Loyalty Program, you confirm that you have read, understood, and accepted these Terms and Conditions. Continued use following any amendments also constitutes acceptance.
5. YOUR CONSUMER RIGHTS
Nothing in these Terms and Conditions limits or excludes your rights under the Consumer Protection Act, 2008, including the right to fair and honest dealings, disclosure, and redress.
6. PRIVACY NOTICE (POPIA COMPLIANCE)
Intercape respects your right to privacy and complies with the Protection of Personal Information Act (POPIA), 2013.
6.1. By registering for the Loyalty Program, you consent to the processing of your personal information for purposes of:
6.1.1. Administering your loyalty account;
6.1.2. Allocating and redeeming points;
6.1.3. Communicating changes; and 6.1.4.Sending expiry notifications and program updates.
6.2. Your personal information will not be sold or shared with third parties without your consent, except where required by law. You may request access to or correction of your personal information by contacting us at [email protected] .
6.3. A full copy of our Privacy Policy is available at: https://www.intercape.co.za/privacy-policy/
7. DISPUTE RESOLUTION AND COMPLAINTS
If you have a complaint or dispute regarding the Loyalty Program, you may:
7.1. Contact our Customer Support Team via:
7.1.1. Email: [email protected]
7.1.2. Call Centre: +27 21 380 4400
7.1.3. In-person at any Intercape ticket office
7.2. If unresolved, you may escalate the matter to the:
7.2.1. Consumer Goods and Services Ombuds (CGSO)
7.2.2. National Consumer Commission (NCC)
7.3. We are committed to resolving all issues fairly, transparently, and in compliance with consumer legislation.