INTERCAPE TERMS AND CONDITIONS OF SERVICE
The usage of public transport services provided by Intercape Ferreira Mainliner Proprietary Limited, including its holding company, subsidiaries, external companies and any of its related parties (hereinafter jointly and severally referred to as “Intercape”), is subject to the following terms and conditions:
1. EXCLUSION OF LIABILITY
1.1. All persons entering an INTERCAPE vehicle and/or property owned by INTERCAPE or under its control do so entirely AT THEIR OWN RISK.
1.2. INTERCAPE is not liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused, and whether or not caused by INTERCAPE, its directors, its officers, servants, agents or any other person acting on behalf of or under the control of INTERCAPE, arising out of or connected in any way with the transportation or non-transportation by INTERCAPE of any passenger or persons and/or their property.
2.1. The ticket is proof of the agreement of transport between INTERCAPE, the purchaser of the ticket and the passenger, and the accompanying terms and conditions are the entire agreement between the passenger and INTERCAPE.
2.2. A ticket is valid for the use only by the passenger to whom it is issued and for the route, date and time shown thereon. The passenger will be required to produce their unique ticket reference number and appropriate identification to check in. Please note the additional requirements for minor children.
2.3. It is a passenger`s responsibility to ensure that the correct information is shown on the ticket. Any alteration to a ticket, not made by INTERCAPE may render a ticket invalid.
2.4. Passengers are not allowed to divide journeys between starting points and destinations of a journey into multiple journeys, unless separate tickets are issued for each individual journey.
2.5. Only tickets purchased from INTERCAPE or its appointed agents will be valid. Any tickets obtained from any other place or person will be void and the bearer of such ticket/s shall have no claim whatsoever against INTERCAPE and/or any of its directors, officers, servants, agents, or any other person acting on behalf of or under the control of INTERCAPE for any damages whatsoever.
2.6. The rights and title in and to tickets are non-transferrable. Tickets may however be transferred to another date and time as set out below whereupon new tickets shall be issued.
2.7. In the case of credit card bookings made via INTERCAPE`s website or call centre, the ticket will be automatically cancelled unless the cardholder complies with all requirements stipulated during the booking process, which may include that the credit card used to purchase the ticket(s) and the ID document of the cardholder must be presented upon boarding the INTERCAPE vehicle or at an INTERCAPE office at least 24 hours before the scheduled departure time.
3. TICKET CANCELLATIONS AND CHANGES
3.1. A ticket can be cancelled, and a refund issued subject to the following:
3.1.1. SAVER TICKETS – 48 hours or more before the scheduled departure time, with a 25% cancellation fee;
3.1.2. FLEXI TICKETS – 24 hours or more before the scheduled departure time, with a 15% cancellation fee; and
3.1.3. FULL FLEXI TICKETS – 12 hours or more before the scheduled departure time, with a 10% cancellation fee.
3.1.4. Notwithstanding the above, all tickets can be cancelled and will be refunded without any cancellation fee, provided that the cancellation is performed within 1 (one) hour after the ticket was purchased, but not within 15 minutes before the scheduled departure time, in which event the provisions of clause 4.5 shall apply.
3.1.5. Tickets purchased within 15 minutes of the scheduled departure time may not be cancelled and if not used, shall be forfeited.
3.1.6. Tickets cancelled subsequent to the provisions of this clause 3.1 shall attract the stipulated cancellation fee and the balance, if any, shall be refunded to the purchaser or the ticket holder.
3.2. Tickets can be changed subject to the following provisions:
3.2.1. SAVER TICKETS – 15 minutes or more before the scheduled departure time with a 25% change fee;
3.2.2. FLEXI TICKETS – 15 minutes or more before the scheduled departure time with a 15% change fee; and
3.2.3. FULL FLEXI TICKETS 15 minutes or more before the scheduled departure time with a 10% change fee.
3.2.4. Any change to a ticket requires a new ticket to be issued by INTERCAPE, subject thereto that the monetary value of the original ticket, less the applicable monetary value of administrative change fee will be discounted against the issuance of the new ticket, save that INTERCAPE does not guarantee availability of a similar ticket class, fare, discount, or reserved seats.
3.2.5. No change shall be effected within 15 minutes of the scheduled departure time, or after departure time, and such tickets, if unused, shall subsequently be forfeited.
3.2.6. Any change as envisaged herein shall include any transfers to another date or time or upgrades of tickets.
3.2.7. Notwithstanding the above, all tickets can be changed with no change fee, provided that the change is done within 1 (one) hour of the purchase of the ticket, but not within 15 minutes of the scheduled departure time in which event the provisions of clauses 3.2.5 and 4.5 shall apply.
3.2.8. Tickets purchased within 15 minutes of the scheduled departure time may not be changed and if unused shall subsequently be forfeited.
3.3. To cancel or change a ticket, please notify the nearest INTERCAPE office, or the agent where the ticket was purchased, or call +27 (0)21 380 4400. Positive proof of identification will be required which must be faxed to INTERCAPE at fax number +27 (0)21 380 2088 if the cancellation is done telephonically.
4. TIMETABLES AND SCHEDULES
4.1. Whilst INTERCAPE will make all reasonable effort to keep to its scheduled timetables, INTERCAPE does not guarantee any arrival or departure times, and it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
4.2. INTERCAPE reserves the right to cancel any of its services for any reason without prior notice. INTERCAPE will not be liable for any loss or damage incurred by passengers as a result of such cancellation.
4.3. Save, that INTERCAPE makes every effort to ensure connections with other transport operators, where appropriate. However, INTERCAPE will not be liable for loss or damage caused by any failure to make such connections with other transport operators.
4.4. Passengers must be at the departure point at least 30 minutes before to the scheduled departure time for domestic departures, and at least One hour before the scheduled departure time for departures to international destinations.
4.5. Passengers arriving within 15 minutes before the scheduled departure time may forfeit their tickets and any empty seats may be made available to other passengers.
5.1. Children under the age of 12 years will not be allowed to travel alone and must be accompanied by an adult person.
5.2. Children between 12 and 18 years will be allowed to travel alone, provided that INTERCAPE will not be held liable for any injury, damage or loss suffered by the minor and that a valid indemnity be provided by the legal guardian or parent in respect of each unaccompanied child. Please enquire with the consultant or agent upon purchase of the ticket.
5.3. Children younger than 24 months of age may travel free of charge on the lap of a parent or legal guardian, provided that only one child per parent or legal guardian is allowed.
5.4. INTERCAPE is fully committed to the prevention of human trafficking on any of its vehicles and will fully collaborate and co-operate with any law-enforcement agency of any country to prevent human trafficking on its vehicles.
5.5. Intercape collaborates with the International Organisation for Migration (IOM) in the prevention of human trafficking. Should any person suspect that any minor child or major person is the victim of human trafficking please report to the nearest police station or contact the IOM Toll Free Line at 0800 222 777 and advise INTERCAPE at telephone number +27 (0)21 380 4400 immediately. Further details on human trafficking can be found at www.iom.int.
5.6. As part of INTERCAPE’S counter trafficking efforts an unaccompanied minor child must have in its possession, the following documents:
An affidavit deposed of by the child’s Parents or legal guardians’ whereby written consent if confirmed that the child may travel into or depart from the Republic of South Africa (in the case where one parent provides proof of consent, that parent must also provide a copy of a court order issued to him or her in terms of which he or she is granted full legal guardianship (as opposed to full parental rights and responsibilities only) or a death certificate of the other parent; and positive identification prior to boarding any INTERCAPE bus.
6.1. Save for other arrangements made each fare-paying passenger is permitted to take, free of charge and AT OWN RISK, two pieces of luggage (which shall for the purposes of this terms and conditions include, but not be limited to all bags and their content, goods, personal belongings, and property) on board a bus or trailer, each of which does not exceed 80cm x 60cm x 30cm in size, and of a total mass (all luggage combined) not exceeding 20kg for domestic departures, and 30kg for cross-border departures.
6.2. INTERCAPE reserves the right to weigh all luggage and to charge an additional rate for luggage exceeding the abovementioned criteria.
6.3. INTERCAPE reserves the right to refuse the carriage of luggage, or any person at its sole discretion.
6.4. Passengers should obtain an INTERCAPE luggage sticker which serves solely as proof that the passenger had obtained a ticket when boarding. Unaccompanied luggage will subsequently not be carried by INTERCAPE.
6.5. Passengers are always responsible for their own luggage (including, but not limited to the loading and off-loading of luggage), and luggage are only loaded and transported at the sole risk of passengers. INTERCAPE shall subsequently not be liable for any loss or damage to passengers’ luggage. Passengers are also warned that the following items should not be included in luggage as it may be damaged or lost in transit:
contact or corneal lenses, sunglasses, prescription glasses or spectacles, medication, share certificates, bonds, business documents or samples, passports and other identification documents, other valuable documents, cameras and other photographic equipment, telescopes and binoculars, audio/video equipment (including radios, cassette/compact disc players, iPods, mp3 and mp4 players, camcorders, CD, DVD, video, televisions, and other similar audio and video equipment), mobile phones, satellite navigation equipment, computers and computer equipment (including PDAs, personal organisers, laptops, notebooks, iPads, netbooks and the like), computer games equipment (including consoles, games and peripherals), wallets, purses, money, jewellery, watches, precious and semi-precious stones and articles made of or containing gold, silver or other precious metals furs or other clothing deemed to be of special value.
6.6. Every passenger using the services of INTERCAPE is primarily using the services of Intercape to be transported in person and remains responsible for his/her luggage and subsequently indemnifies INTERCAPE against any claim/s for loss or damage to luggage of and howsoever nature.
6.7. Passengers are specifically alerted that INTERCAPE does not provide any insurance cover for passengers’ luggage and subsequently passengers should ensure that they are adequately insured against the loss or damage to their luggage.
6.8. Passengers should be aware that INTERCAPE will not participate in any way whatsoever in the transport of weapons or any illicit goods, money, or persons, including, but not limited to any explosives, fireworks, any illegal items including drugs, substances used to manufacture narcotics and illegal cigarettes, hazardous materials including acids, batteries containing liquid acid, gases in cylinders, flammable, corrosive or caustic materials or products, poisons and radioactive materials or products, live animals, abattoir products, corpses, assembled coffins, perishable goods including, but not limited to meat, fish, any other food or perishable food products (save for food and beverages taken on-board for consumption whilst travelling), dry ice, used fuel tanks, paint and television sets and will always co-operate with authorities and abide by appropriate laws and that the abovementioned goods are not allowed on busses or trailers.
6.9. INTERCAPE reserves the right in its sole discretion and without giving of any reason, to refuse the transport of any goods.
6.10. If INTERCAPE should be held liable for any loss or damage to a passenger’s luggage for whatever reason such damages shall in total be limited to the monetary amount equal to what the passenger had paid for his/her ticket.
7. TRAVELLING TO INTERNATIONAL DESTINATIONS
7.1. Passports are compulsory on all cross-border routes and remain the sole responsibility of passengers. INTERCAPE accepts no responsibility for passengers who are not in possession of proper and valid travel documents, or where entry to any country or territory is refused to any person for any reason.
7.2. No passenger shall have any claim of any nature against INTERCAPE or its appointed agents, should he/she be prevented from undertaking or continuing with any journey as a result of the failure to produce any official documents, including travelling documents to any authority.
7.3. Visitors to any of the SADC countries served by INTERCAPE including, but not limited to, Botswana, Malawi, Mozambique, Namibia, South Africa, Zambia or Zimbabwe are to ensure they comply with the various health regulations of each destination country and are reminded that these countries may have malaria, or any other conditions that may entail medical risk and may by law or otherwise require certain inoculations, vaccinations, x-rays or any other medical precautionary measures to be taken and are advised to consult with a travelling clinic or medical practitioner prior to departing for or from the Republic of South Africa.
7.4. Passengers travelling cross-border must take note that certain borders require the production of monetary amounts or bank statements for three months or additional periods, money or requirements to prove their financial means before being allowed to cross the border.
7.5. Passengers are advised to contact the relevant immigration authorities and to inform themselves of all cross-border requirements. INTERCAPE does not accept liability in the event any passenger is refused passage/entrance by any border control/immigration or other governmental officials.
7.6. Passengers found in breach of any of the aforementioned terms related to cross-border travel, or with incorrect or incomplete official or other travel documents, proof of monetary means, medical requirements or any other official requirements for cross border travel, may not be allowed to travel or to continue with their journey, and INTERCAPE will have no liability whatsoever to transport them to any destination and passengers shall be liable for their own transport and accommodation arrangements, and no claim shall arise against INTERCAPE.
7.7. By accepting the ticket, the passenger is accepting these Terms and Conditions, and the passenger acknowledges and accepts that he/she is fully aware of the legal, monetary and medical requirements and the aforementioned terms related to local and cross-border travel and accepts responsibilities in terms thereof. Insofar as intended travelling across the borders of the Republic of South Africa all travelling and official documents required for passengers and any minor child travelling with them are valid and that passports as well as the passport of any minor child travelling with them has more than 30 (thirty) days before expiry. Passengers furthermore indemnify INTERCAPE of any liability for any claim that may arise as a result of failure in ensuring all travel and official documents are sufficient and valid, or failure to provide money, or proof of monetary means to any value that may be required by cross-border officials, or any medical precautions as may be required or any other official requirements for cross border or local travel.
8. ON-BOARD ENTERTAINMENT
8.1. INTERCAPE broadcasts family friendly video and audio material on all coaches, promoting the Christian faith.
8.2. INTERCAPE does not guarantee the availability of on-board video and audio material on any coach.
9.1. INTERCAPE reserves the right to inspect the ticket, travel documents, luggage, goods, packages and parcels of any passenger.
9.2. INTERCAPE reserves the right to refuse to transport or continue to transport, any passenger(s) or their luggage or goods provided that such refusal shall not result in any unfair discrimination.
9.3. INTERCAPE will not refuse the transport of passengers merely because they are physically challenged.
9.4. Smoking and the use of alcohol or drugs on any INTERCAPE vehicle are prohibited and forbidden by law and shall not be allowed on INTERCAPE`s vehicles. INTERCAPE reserves the right not to transport any passenger who enters any INTERCAPE vehicle whilst intoxicated.
9.5. INTERCAPE reserves the right to revise seat allocations without prior notice and to operate substitute vehicles of a different standard from those advertised should operational requirements or circumstances so dictate.
9.6. Fares are subject to change without prior notice from INTERCAPE. Quotes are valid only at the time the quotation is provided, unless expressly indicated otherwise.
9.7. Should you have a complaint in respect of INTERCAPE, you should inform INTERCAPE as soon as possible after the incident. INTERCAPE will not consider any complaints raised more than 7 days after the incident.
9.8. Except for trained guide dogs accompanying blind passengers, no pets will be allowed on INTERCAPE`s vehicles.
9.9. Expectant mothers: No passengers are allowed beyond 30 weeks of pregnancy. Passengers beyond 28 weeks of pregnancy must provide a medical certificate confirming their fitness to travel.
9.10. Passengers with special needs, including passengers with medical conditions and disabilities, are required to inform INTERCAPE before they travel with INTERCAPE.
9.11. Passengers requiring a wheelchair are advised to inform the consultant or agent upon booking of the ticket of such need.
9.12. Passengers with any medical condition, whether chronic or not, are advised to consult a medical practitioner prior to departure.
9.13. The wearing of seat belts is compulsory on all INTERCAPE vehicles.
9.14. INTERCAPE reserves the right to refuse transport of any minor child or major person in its sole discretion and shall not be liable for and is indemnified against any loss or damage occasioned by such refusal.
9.15. The terms and conditions set out herein shall be severable of each other and the invalidity of any part of these terms and conditions shall not affect the validity of any other part.